The CatCard serves as the official form of identification for the University of Arizona and provides access to university facilities, events, and services. The CatCard may be issued to university students, staff, faculty, and qualified affiliates (Cardholder(s)) as a physical card; or, the CatCard may be issued as a digital credential on the Cardholder’s qualified smartphone device (phone) and or smart watch.
By applying to receive or possessing a CatCard, the Cardholder agrees to be bound by all of the terms and conditions outlined below:
Terms of Use
The CatCard will only be active for and may only be used by:
- Students enrolled in a current or pending term.
- Faculty, staff, and administration with a current or pending employment status at the university.
- Qualified University Designated Campus Colleagues (DCC). (DCCs may require regular renewal for CatCards to remain active.)
The CatCard will only be issued to persons with an active record in the university student information system.
Cardholders must provide an official government-issued form of picture identification before a first-time physical CatCard will be issued. School IDs are not accepted.
Acceptable forms of identification include:
- State-issued driver’s license
- State ID
- State issued drivers permit
- Passport
- Military ID
- Tribal ID
Cardholders must log into the University of Arizona mobile app and provide official university login credentials, including two-factor authentication, before a CatCard will be issued to a mobile wallet (Apple Wallet or Google Wallet).
A Cardholder may hold only one active physical CatCard at a time; or, the CatCard in your mobile wallet may be provisioned on up to two paired devices (i.e: one Phone and one wearable device).
A physical card or digital credential will only be issued to a person with an approved picture uploaded in the CatCard system (see ID Photo Guidelines).
Any violation of these terms and conditions, use or attempted use of the CatCard for anything other than its intended purposes, or failure to truthfully report the circumstances pertaining to a lost, stolen, or damaged CatCard may subject the Cardholder to disciplinary action by the university, including, but not limited to, revocation and/or confiscation of the CatCard.
The CatCard is non-transferable. Services provided through the CatCard shall not be shared, sold, or used by any person other than the Cardholder to whom it was issued. The CatCard shall not be physically altered or digitally manipulated in any way.
The CatCard shall be in the Cardholder’s possession and presented upon request to any university official when accessing the facilities, events, and services provided through the CatCard program.
A lost or stolen CatCard must be reported immediately:
- In person at the CatCard Office.
- By telephone: 520-621-7043.
- By email at catcard@arizona.edu.
- Via our Contact Form
Additional options to suspend or deprovision a CatCard on your mobile device may be found at the CatCard website.
Lost, stolen, damaged, or replacement cards may be subject to a fee.
Cardholders are responsible for all transactions made with their CatCard, even if the CatCard is lost or stolen. Account balance and transaction history are available through the Meal Plan portal.
The university is not responsible for any charge or expense caused by loss, theft, fraud, or misuse of the CatCard. Cardholders are responsible for verifying the accuracy of charges by merchants and receipts or charges. If there is an error on a receipt, the Cardholder should contact the merchant for resolution.
The university reserves the right to amend these terms and conditions and make changes that will supersede the terms and conditions in effect at the time of CatCard issuance.
Information Disclosure
The CatCard Office will keep Cardholder information confidential to the extent permitted by law and university policy. If the Cardholder requests the release of information to a third party, the release will expire when the CatCard expires or at the written request of the Cardholder.
Electronic information may be released to authorized personnel with a reasonable need to obtain access, such as, but not limited to, Human Resources, Student Life, or University Police in conjunction with investigation or internal audit.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Arizona and/or university policy.
Financial Obligations
The University of Arizona may, at its sole discretion, utilize the services of an external collection agency or law firm to collect any unpaid portion or balance owed to the University of Arizona and incurred by you through the use of your CatCard. You acknowledge, understand and hereby agree that you are solely responsible for any and all collection costs (including reasonable attorney fees) charged by an external collection agency for the collection of any amount not paid when due and further authorize the University of Arizona to add all collection costs to the balance of your unpaid obligation.
Amendment of Terms and Conditions
The University of Arizona reserves the right to amend the CatCard terms and conditions from time to time and make reasonable changes to the procedures for card use, which will supersede the terms and conditions in effect at the time of card activation. Changes can be found at the CatCard website.