Loss or Theft

If you find someone else's CatCard, please contact the CatCard Office immediately.

Loss of Mobile Device

If you have your CatCard loaded to your Apple Wallet or Google Wallet, please refer to information below on freezing your account and the specific frequently asked questions located on the dedicated pages for transfering your card to a new device. 

Loss of Physical Card

If you lose your physical CatCard, you should take the following action(s): 

  • Freeze Your Meal Plan/CatCa$h and Building Access using the U of A app to freeze your Meal Plan/CatCa$h and Building Access.
    1. Login to the U of A app (from the App Store or Google Play Store) using your NetID and Password
    2. Choose Manage Card
    3. Choose Suspend This CatCard 

Alternatively, you can freeze your Meal Plan/CatCa$h online anytime or by calling 520-621-7043 Monday to Friday 9 a.m. to 5 p.m. 

  • Freeze Your Library Account by calling the Library Reference Desk at 520-621-6442.
  • Request a temporary card, if needed, from Residence Life to provide access to your residence hall. 

Returned or Found Card 

In the event that someone returns your CatCard, our office will notify you through your university email account. You will need to come to the CatCard Office to retrieve your card. Be prepared to provide your university ID number for verification purposes.

If you find your card, you can resume your meal plan/CatCa$h and Building access using the U of A app.   

  1. Login to the U of A app (from the App Store or Google Play Store) using your NetID and Password
  2. Choose Manage Card
  3. Choose Reactivate This CatCard 

Replacement Card 

There is a $25 fee for replacement cards. Once you are issued a new card, the Meal Plan/CatCash funds will be transferred and all other card privileges will resume. 

Stolen Cards 

If your card was stolen, immediately take the same action for lost cards. The $25 fee will be waived if a copy of the police report is produced within 90 days of issuance and it states that your CatCard or wallet was stolen.