The University of ArizonaThe University of Arizona
CatCard OfficeCatCard Office
 

Related Links

Meal Plan Office Wells Fargo Online Banking
CatCash

Keyless Access Troubleshooting Tips

If you need additional assistance beyond these tips, contact Amer-X Security at (520) 626-9346.

Swipe Reader

Swipe ReaderVerify that the magnetic stripe on your CatCard has not been damaged.  Holes, Scratches, bending, peeling or other physical damage can prevent the magnetic stripe from being read by the swipe reader.  The card may also be unreadable if the stripe has been demagnetized by accidentally coming in contact with a magnetic surface.  In all of these cases, a new CatCard will be required in order to continue.  Visit the CatCard Office to obtain a new card.

If your card is in working condition (for example, you’ve successfully swiped the card for other purposes, such as Meal Plan or CatCash) refer to the reader’s color light indicator:

Red light = Access denied.  Contact your supervisor or building administrator to confirm that your access has been properly established.

Tap Reader

Tap ReaderVerify that your CatCard has not been damaged.  A hole punched through the card or other physical damage could cause the internal chip to fail or malfunction, making the card unrecognizable by the reader.  If you’re unsure about the condition of your card, visit the CatCard Office for assistance.  A new CatCard may be required in order to continue.

If your card is in working condition, refer to the reader’s color light indicator:

Red light = Access denied.  Contact your supervisor or building administrator to confirm that your access has been properly established.

Combination Reader (Tap + PIN)

Combination ReaderVerify that your CatCard has not been damaged.  A hole punched through the card or other physical damage could cause the internal chip to fail or malfunction, making the card unrecognizable by the reader.  If you’re unsure about the condition of your card, visit the CatCard Office for assistance.  A new CatCard may be required in order to continue.

If your card is in working condition, refer to the reader’s color light indicator:

Red light = Access Denied.  Contact your supervisor or building administrator to verify your PIN and confirm that your access has been properly established.

Biometric Reader (Fingerprint)

Biometric ReaderVerify that your CatCard has not been damaged.  A hole punched through the card or other physical damage could cause the internal chip to fail or malfunction, making the card unrecognizable by the reader.  If you’re unsure about the condition of your card, visit the CatCard Office for assistance.  A new CatCard may be required in order to continue.

If your card is in working condition, refer to the reader’s color light indicator:

Red light (before fingerprint scan) = No Fingerprint Enrolled.  There is no fingerprint associated with your CatCard.  Contact the CatCard Office or Robert Sandoval at the Keating Building to enroll.

Red light (after fingerprint scan) = Access Denied / Fingerprint not recognized.  Make sure you are presenting the correct fingerprint to the biometric reader.  If you are unsure which finger you originally enrolled, contact the CatCard Office for assistance.  If you are presenting the correct fingerprint, try rescanning again.  If you are still denied access, contact your supervisor or building administrator to confirm that your access has been properly established.